The IT Glue alternative: document what your fleet actually is
IT Glue is the category-defining IT documentation platform, with a knowledge base, a password vault, and deep PSA integrations. The catch is that it documents what your team types in, so it is only as current as your team's discipline. Ambiscribe documents what your fleet actually is, generated from live endpoint state every five minutes. We will be straight about where each one wins, and where they fit together.
IT Glue is a strong, mature documentation platform, and Ambiscribe is not trying to be all of it. The specific thing Ambiscribe does better is keep the documentation of your endpoints true to reality, because it is generated from live state instead of typed in and maintained by hand. Ambiscribe is not a password manager and does not carry IT Glue's PSA integration catalog, so teams that lean on the vault or those integrations tend to keep IT Glue and add Ambiscribe for the always-current layer.
Disclosure: Ambiscribe is our product, so we have a side. We have tried to be fair, name what IT Glue does that we do not, and point you back to it where it is the right call. IT Glue details, including pricing, were checked against itglue.com on 5 June 2026 and are re-verified quarterly.
The honest version
Where IT Glue is genuinely strong
IT Glue is the incumbent for good reasons, and most of them are not things Ambiscribe sets out to do.
IT Glue more or less defined the IT documentation category. It pairs a structured knowledge base with a password vault, relationship mapping that links assets to configurations to contacts, and one of the deepest sets of PSA and RMM integrations in the market, including Datto, Autotask, ConnectWise, and Microsoft 365. It has added AI features through Cooper Copilot for generating SOPs, and MyGlue extends documentation out to end users. For an MSP already living in that ecosystem, the integration depth and the password management are hard to give up, and on those points Ambiscribe does not try to compete.
So this is not a takedown. IT Glue is good at being a documentation hub and a credential store. The argument here is about one specific weakness that is structural rather than a matter of polish: documentation that people maintain by hand drifts away from reality, and IT Glue's core is documentation that people maintain by hand.
The core difference
Typed in by people, or generated from state
This is the whole comparison, and the cost question follows from it.
IT Glue
Documentation you maintain
- Someone writes and updates each asset and config record
- Accuracy depends on the team keeping it up over time
- Strong knowledge base, password vault, and PSA links
- Priced per user, with a five-user minimum
- Cost grows with headcount, not with what you document
Ambiscribe
Documentation that maintains itself
- An agent reports each machine's full state every five minutes
- The endpoint record is generated from that state, not typed in
- When a config changes, the documentation changes with it
- Every change is recorded at the field level, with a timestamp
- The current state is queryable by AI agents over MCP
There is also a cost shape worth naming. IT Glue is priced per user with a five-user minimum, with published tiers that as of 5 June 2026 run from $29 to $44 per user per month. That model is fine when the team is small and steady. It works against you when the team grows, because you pay for seats rather than for what you actually document. Ambiscribe is in early access and its packaging is not yet public, so this page does not make a head-to-head price claim; the point is only that per-seat pricing is one of the two reasons teams start looking, the other being the staleness above.
IT Glue being owned by Kaseya is, for some teams, a third reason they begin evaluating alternatives. That is a preference rather than a product fact, so weigh it however it applies to you.
Side by side
Ambiscribe vs IT Glue, feature by feature
IT Glue wins the platform rows. Ambiscribe wins the always-current rows.
| Capability | Ambiscribe | IT Glue |
|---|---|---|
| How endpoint documentation stays current | Auto, generated every 5 min | Manual, typed in |
| Continuous endpoint change feed | Core | Limited |
| Field-level configuration history | Yes, every snapshot kept | Not the focus |
| AI agent access over MCP | MCP-native, core | Cooper Copilot, not MCP |
| Knowledge base & relationship mapping | Not its focus | Core, mature |
| Password / credential vault | Not included | Included |
| PSA / RMM integration catalog | Focused (MCP + webhooks) | Deep (Datto, ConnectWise, etc.) |
| End-user collaboration | Not included | MyGlue |
| Pricing model | Early access | Per user, 5-user min ($29-$44) |
| Is it an RMM? | No, by design | No |
Last verified: 5 June 2026, against itglue.com. Pricing and features drift; we re-check this table quarterly.
They coexist
The source of truth, not a vault replacement
The cleanest way to think about it: IT Glue holds what a person should write, and Ambiscribe holds what a machine should report. Keep IT Glue for the runbooks, the credentials, the relationship maps, and the PSA links your team relies on. Let Ambiscribe be the always-current record of what every endpoint is right now and what changed. The written documentation stops competing with reality, because the live part is handled next door and never goes stale.
If you would rather consolidate, the question is how much of IT Glue you genuinely use. Teams that mostly used it as a place to record endpoint state move that to Ambiscribe and trim their IT Glue footprint. Teams built around the vault and the integrations keep IT Glue and treat Ambiscribe as the layer that keeps the truth current.
Who should switch
When Ambiscribe is the right move, and when it is not
Choose Ambiscribe if
The pain is staleness and cost
- Your endpoint documentation is always a little out of date
- Per-user pricing is starting to bite as the team grows
- You want AI agents to read live state, not a stale export
- You want one current record across endpoints and network gear
Stay with IT Glue if
The platform is the point
- The password vault is central to how your team works
- You depend on deep PSA integrations like ConnectWise or Autotask
- MyGlue end-user collaboration matters to your clients
- Most of what you document is process and knowledge, not machine state
Questions
Common questions
Is Ambiscribe a replacement for IT Glue?
Not one for one. IT Glue is a documentation platform with a password vault, deep PSA integrations, and end-user collaboration. Ambiscribe replaces the part that hurts most: the manually maintained documentation of your endpoints, which it generates from live state instead. It is not a password manager, so if the vault is central you keep IT Glue for that or run both.
Does Ambiscribe include a password vault like IT Glue?
No. Ambiscribe does not store credentials and is not a password manager. IT Glue includes credential management; Ambiscribe documents configuration and change, not secrets.
Why do teams move documentation off IT Glue?
Two reasons come up most. The documentation is manual, so it drifts out of date and keeping it current is constant work. And the pricing is per user with a five-user minimum, so cost climbs as the team grows. Ambiscribe addresses the first by generating the record from live state, so currency stops depending on anyone remembering to update a page.
Does Ambiscribe integrate with my PSA like ConnectWise or Autotask?
Ambiscribe's integration surface is deliberately focused. It exposes the current fleet state over MCP and sends change events to webhooks, rather than maintaining the large PSA and RMM catalog IT Glue is known for. If deep PSA integration is core to your workflow, that is a genuine reason to keep IT Glue.
Can Ambiscribe and IT Glue run together?
Yes, and it is a common setup. IT Glue holds the written knowledge, credentials, and PSA links; Ambiscribe supplies the always-current record of what each endpoint actually is. The hand-written side stops drifting because the live side keeps itself accurate.
See how Ambiscribe documents a fleet automatically →
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Documentation that is true when you read it
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